Datascan is a provider of wholesale and audit intelligence in the automotive industry. Datascan’s solutions are the most comprehensive in the industry, providing banks, independent finance companies, and captive financial institutions with clarity critical to their success – helping them manage risk while increasing productivity and profits. All of our solutions are web-based and delivered from our state-of-the-art DataScan-managed data centers.
This position is responsible for providing application maintenance and support services to users of applications and to the IT functions that support them. Primarily they resolve application and system problems, or any incident that is disrupting the application service that client or business users depend on. The job calls for both technical capability and business understanding. The position reports to the manager of Support but works closely with and under the supervision of the Support Team Lead, forming a close team. The Technical Support Analyst uses excellent client management skills along with strong product and business knowledge to serve DataScan clients and assist other DataScan departments with various projects. Leads interaction with clients on resolving issues. May determine methods and procedures on issues and solves business problems in creative and effective ways. Able to work independently and in a team with a high level of accountability. The Technical Support Analyst possesses excellent verbal and written communication skills and the ability to interact professionally with diverse groups of executives, managers, and subject matter experts. Elicits requirements, critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from true business needs.